Auto-cancel high-risk orders
This feature is beta and available exclusively for Enterprise and Shopify Plus plan.
Position
On the fraud order analytics tab
How it works?
This feature is designed to help you manage and mitigate fraud risk by automatically canceling orders identified as high risk.
Once enabled, this feature will automatically cancel orders flagged as high risk due to detected fraud. You can customize its behavior with the following options:
Order Type: Choose the risk level of orders - either High-risk or Medium-risk.
Auto-Refund on Order Cancellation: Enable this option for automatic refunds when canceling orders. If disabled, you can choose to manually process refunds later.
Re-stock Inventory After Canceling: If you select this option, the inventory for canceled orders will be automatically restocked, ensuring your stock levels are always up to date.
Send Cancellation Confirmation Email to Customers: By ticking this option, customers will receive an email notification about the cancellation of their order, keeping them informed about the status of their purchase.
Send Cancellation Notice to Store Owners: This option sends an email notification to you (the store owner) whenever an order is auto-canceled due to high-risk fraud detection. This keeps you in the loop about fraudulent activity impacting your store.
Additional Information
Refund Payments: The default setting for refunds is "Later." We recommend reviewing the canceled orders in Blockify before processing any refunds. This ensures you handle refunds appropriately based on the order status and any further investigation needed.
How to Enable and Configure
Log in to your Shopify Admin and navigate to the Blockify app settings.
Find the Auto-cancel High-Risk Orders feature on the Fraud Order Analytics tab.
Enable the feature by toggling the switch.
Select the desired options for inventory restocking, customer emails, and store owner notifications.
Note
In case you have enabled this feature in the paid plan but you decided to downgrade to a lower plan, this feature will be automatically set as inactive.
Data for the Fraud Order Score and Order type is provided by Shopify
Another must-have app from Blockify team:
Auto-manage returns and exchanges. ensures an effortless experience for you & your customers with a branded return portal, auto refund, and timely return status notifications. Real-time sync with Shopify for accurate inventory.
If you encounter any issues or need further assistance, please contact our support team at contact@omegatheme.com.
Last updated
